This Privacy Policy explains how Inflow uses the personal information that we gather and generate in relation to this website and our services.

We have used the following definitions in this Privacy Policy:

• “Inflow”, “we or “us” means Inflow Private Finance Ltd and other companies in the Inflow Group.
• “Inflow Group” means where applicable; us, our subsidiaries, our holding companies and any subsidiaries of those holding companies within the United Kingdom.
• “Personal Data” means any data which relates to a living individual who can be identified from that data or from that data and other information, which is in the possession of or is likely to come into the possession of, Inflow (or its representatives and/or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Inflow or any other person in respect of an individual.

1. Background

1.1 Inflow Private Finance Ltd with registered office address at 39 High Street, Pinner, England, HA5 5PJ (company number is 09674845) and other companies in the Inflow Group collect and use certain Personal Data. Inflow is responsible for ensuring that it uses that Personal Data in compliance with data protection laws.

1.2 We respect the privacy of our clients and we are committed to keeping all your Personal Data secure. This Privacy Policy governs the handling of Personal Data by Inflow while carrying on commercial activities.

2. The Products and Services We Provide

2.1 This Privacy Policy concerns the following categories of information that we collect about you when providing the following products and services:

(a) Information we receive through our website (Inflow Website);

(b) Information we receive through our support, or cloud-based services (Inflow Services).

3. Types Of Personal Data We Collect

3.1. Many of the products and services offered by Inflow require us to obtain Personal Data about you. In relation to each of the services described above in section 2, we will collect and process the following Personal Data about you:

3.2 Information that you provide to Inflow, including information about you. The nature of the product and/or services you are requesting will determine the sort of Personal Data we might ask for, such information may include (by way of a non-exhaustive list): first name, surname, address, email address, phone number, position in a company, company name, business phone number, business address);

3.3 Information that we collect or generate about you. This includes (by way of non-exhaustive list):

• a file with your contact history to be used for enquiry purposes so that we may ensure that you are satisfied with the services which we have provided to you;
• a file with your contact history to be used for marketing purposes where we send direct marketing communications to ensure that you are aware of products and special offers that may be of interest to you;
• screen recordings of activity on our website to assist in customer support, help us to identify any issues and understand how users interact with the website; and
• activity data relating to the use of protected documents, such as altering a document’s permissions and information regarding the individual that performed the activity.

3.4 Information we obtain from other sources.

3.5 Cookies. When you visit the Inflow Website, cookies are used to collect technical information about the services that you use, and how you use them.

For more information on the cookies used by Inflow please see our Cookie Notice.

4. How We Use Your Information

4.1 Your Personal Data may be processed and stored by us in the following ways and for the following purposes:

• for ongoing review and improvement of the information provided on the Inflow Website to ensure it is user friendly and to prevent any potential disruptions or cyber attacks;
• to allow you to use and access the functionality provided to support Inflow Products;
• for statistical monitoring and analysis and for the on-going adaptation of the solutions provided;
• to understand feedback on Inflow products and services and to help provide more information on the use of those products and services quickly and easily;
• to communicate with you in order to provide you with services or information about Inflow and Inflow products and services;
• to send you select direct marketing communications to ensure that you are aware of new products and special offers that may be of interest to you;
• to understand your needs and interests;
• for the management and administration of our business;
• in order to comply with and in order to assess compliance with applicable laws, rules and regulations, and internal policies and procedures; or
• for the administration and maintenance of databases storing Personal Data.

4.2 However we use Personal Data we make sure that the usage complies with law and the law allows us and requires us to use Personal Data for a variety of reasons. These include:

• we need to do so in order to perform contractual obligations with customers;
• we have obtained your consent;
• we have legal and regulatory obligations that we must discharge;
• we may need to do so in order to establish, exercise or defend our legal rights or for the purpose of legal proceedings;
• the use of your Personal Data as described as necessary for our legitimate business interests, such as:
• allowing us to effectively and efficiently operate our business;
• maintaining compliance with our policies and procedures;
• monitoring the use of our copyrighted materials;
• enabling quick and easy access to information on Inflow Products and services;
• offering up-to-date security solutions for mobile devices and IT systems.

4.3 We will take steps to ensure that the Personal Data is accessed only by employees of Inflow that have a need to do so for the purposes described in this Privacy Policy.

5. Third Parties Disclosure

5.1 We may share your Personal Data within the Inflow Group for the purposes described above.

5.2 We may also share your Personal Data outside of the Inflow Group for the following purposes:

• With third party agents and contractors for the purposes of providing services to us. For example, Inflow’s solicitors, accountants, professional advisors, IT and communications providers and debt collectors. These third parties will be subject to appropriate data protection obligations and they will only use your Personal Data as described in this Privacy Policy;
• With our business partners. For example, this could include our partners from whom you or your company or your organisation purchased an Inflow product or service. Personal Data will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation;
• To the extent required by law. For example if we are under a duty to disclose your Personal Data in order to comply with any legal obligation (including, without limitation, in order to comply with tax reporting requirements and disclosures to regulators), or to establish, exercise or defend its legal rights;
• If we sell our business or assets or if we are acquired by a third party, in which case we may need to disclose your Personal Data to the prospective buyer(s) for due diligence purposes.

6. Safeguarding Your Information

6.1 We have controls in place to preserve the security of our information and information systems. Client files are protected with internal operational safeguards according to the sensitivity of the relevant information. Appropriate controls (such as restricted access) are placed on our computer systems.

6.2 Inflow employees are required (as a condition of their employment) to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive Personal Data is limited to those employees who need to it to perform their roles. Unauthorised use or disclosure of confidential client information by an Inflow employee is prohibited and may result in disciplinary measures.

6.3 When you contact an Inflow employee about your file, you may be asked for some Personal Data. This type of safeguard is designed to ensure that only you, or someone authorised by you, has access to your file.

7. How Long We Keep Your Personal Data

7.1 Inflow will need to keep the data for as long as is necessary for the purpose for which we are using it; and

7.2 legal obligations, the law or regulation may set a minimum period for which we have to keep your Personal Data.

8. Your Rights

8.1 In all of scenarios described above in which we collect, use or store your Personal Data, you may have the following rights:

• The right to obtain information regarding the processing of your Personal Data and access to the Personal Data which we hold about you;
• The right to withdraw your consent to the processing of your Personal Data at any time. Please note, however, that we may still be entitled to process your Personal Data if we have another legitimate reason for doing so. For example, we may need to retain Personal Data to comply with a legal obligation;
• In some situations, the right to receive certain Personal Data in a structured, generally-used and readable format and/or request we transmit that data to a third party where this is reasonable. Please note that this right only applies to Personal Data which you have provided directly to Inflow;
• The right to request that we rectify your Personal Data if it is inaccurate or incomplete;
• The right to request that we delete your Personal Data in particular circumstances. Please note that there may be instances where you ask us to erase your Personal Data but we are legally entitled to retain it;
• The right to object to, or request that we restrict, our processing of your Personal Data in certain instances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your Personal Data but we are legally entitled to refuse that request; and
• The right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.

8.2 You can exercise your rights by contacting us using the details listed in section 11 below.

9. Contact Information

Inflow may be contacted using the following contact information:

• Email Address: hello@Inflowfinance.com
• Phone Number: 0333 050 8027
• Registered Address: 39 High Street, Pinner, HA5 5PJ

10. Marketing

You have the right to opt out of receiving some or all of the marketing communications we may send you at any time and can do so by emailing us, calling us, or writing to us using the details provided in section 9.

11. Questions and Concerns

If you have any questions or concerns about Inflow’s handling of your Personal Data, or about our Privacy Policy, please contact us using any of the details provided in section 9.