The Scenario

Recently, our Business Development Manager (BDM) received an urgent call from a broker who was experiencing an unexpected obstacle just 24 hours before the completion of a bridging loan. The lender had unexpectedly withdrawn their offer, placing the borrower in a difficult position. Our BDM quickly intervened, utilising their expertise to gather all the necessary details and provide immediate assistance.

Demonstrating our commitment to exceptional service, the BDM successfully issued terms to the client by the following morning. This impressive turnaround highlights Inflow’s dedication to promptly addressing urgent needs. Remarkably, merely a month later, the loan was completed successfully, showcasing the effectiveness of our streamlined and personalised service.

One of the standout aspects of this situation was our ability to maintain the initially offered terms for the client throughout the process. This consistency not only reflects Inflow’s thorough understanding of each application but also significantly reduces the likelihood of adjustments. By upholding the terms as promised, we instilled confidence and peace of mind for the borrower, emphasising Inflow’s commitment to maintaining stability in our offers.

The client needed to raise capital against a well-performing holiday let property on the south coast, which was essential for completing a refurbishment project on a buy-to-let (BTL) property in London. The exit plan was to sell the London property with a sitting tenant once the refurbishment work was completed, enabling the borrower to clear the existing loans tied to both the London property and the holiday let.

Inflow’s approach facilitated a seamless transition, enabling the client to effectively navigate the unexpected challenge posed by the previous lender’s change of heart.